FAQs

Deep Nerdd Frequently Asked Questions:

  • How do Pre Orders Work?

Deep Nerdd enables you to buy in demand items before their estimated release date and save 10% too! If you mix in stock & pre-order items in your cart, your order won’t ship till every item is in stock unless you pay for the Mix Cart Shipping option. We suggest in stock items get their own cart so they ship sooner if you do not want to pay for Mix Cart Shipping. Release dates are estimated, do change often and not Deep Nerdd's fault. Any questions, contact us first before placing an order. There is a $5 non-refundable fee on cancelled pre orders.

  • Do you sell Gift Cards?

Yes we do! Our gift cards are sold in $25, $50, $100 and $200 denominations. They will be sent to the email address used at the time of the order. If the gift card is for someone else, we suggest you either print the email and hand it to them (maybe in a nice card) or forward the email to the recipient. The email will show the gift card account number and the amount that must be used at checkout. We do not have the option to look up gift card numbers once they've been sold for security reasons. 

  • What is your return policy?

You have 30 days to make a return. All items must be in brand new condition, in its' original packaging, unopened and shipped back to us. Due to collectability, Funko POPS, Funko Sodas, Mystery Boxes, FiGPiNs, Lego and Final Sale items are not returnable or exchangeable. If need a return label, please let us know. We will not reimburse you for shipping charges if you use your own label. 

  • How do you ship your orders?

We normally use UPS or USPS to ship orders. Items in stock are packaged and shipped within hours and shipped out the next business day. Orders normally take 3 to 8 business days to arrive to you. Pre-Ordered items are shipped when the items are released & in our warehouse. We normally only ship out complete orders (when EVERYTHING in the cart arrives in our warehouse), but now you have the option to have the in-stock items shipped NOW and the pre-order items shipped when they arrive for an extra fee. If you do not select this option BEFORE your transaction is complete, we will only ship out the entire order once every item arrives in the warehouse. At this time, we only ship within the United States. 

  • How can I contact a Guest Service Associate?

You have a couple of choices. You may use the chat option (bubble) to leave us a message OR email us at guestservice@deepnerdd.com.