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FAQs

Deep Nerdd Frequently Asked Questions:

What shipping carriers do you use and how long does it take to ship out?
What is your return policy?
Is it possible to chat with Guest Service?
Do you take pre-orders for upcoming items?
What if my delivery is late or delayed?
When will my merchandise ship if I place an order with backordered or pre-ordered items?
I have a problem with my discount code?
What does “in transit” mean?
Do you sell gift cards?

We normally use UPS or USPS based on the location of the delivery. Orders are packaged within hours and normally sent out the next day. You'll receive an email along with a tracking number so you know the order is on it's way and when you could expect it to be delivered.

Orders normally take 3 to 7 business days for standard delivery. For an additional fee, you can pay for 2 day express delivery.

Our 2nd most frequently asked question. Deep Nerdd's return policy is pretty great!

You have 30 days from the time the item is delivered to you to make a return. All items MUST be in brand new condition with its original packaging and accessories intact, unopened and shipped back to us.

Due to collectability, Funko POPs, Funko Mystery Boxes, FiGPiNs, Lego and Final Sale items are NOT returnable.

Once we receive and inspect the items, we will refund the credit card or PayPal account. If credit cannot be refunded to your credit card account, a store credit will be issued. We cannot guarantee refunds for returns sent via a non-trackable method. 

Deep Nerdd is NOT responsible for lost or missing shipments/orders after the carrier has marked it delivered.

Read our complete Return Policy for more details.

Absolutely! The BEST way to reach us is to email us anytime at guestservice@deepnerdd.com. We will be able to answer any questions you may have on Funko POPs, Pre-Orders, Shipping and more. If email isn't your thing, you may call us at 815-446-3773.

Yes! We do pre-orders on upcoming Funko POPS! and other popular items coming out within the next few months or so. Sometimes, the best way to make sure you get these hot items is to pre-order them in advance before they sell out. 

Please be aware that posted estimated release dates do change from time to time. Sometimes, manufacturers change release dates based on movie or TV agreements or because of manufacturing issues. We strive to list the date we are given but the release date change is beyond our control. Canceling a pre order may result in a $5 restocking fee.

If a manufacturer cancels the item, your pre order purchase will be refunded to the original form of payment.

Delivery times are estimates and are determined by the shipping carrier used for your delivery. Most carriers do not include weekends and holidays as business days of delivery.

If you experience a prolonged delay beyond the estimated time of delivery provided, contact the carrier FIRST before reaching out to our Customer Service team for assistance.

Deep Nerdd is NOT responsible for lost or "missing" shipments after the carrier has marked it as delivered. Any issues must be handled by the carrier (UPS, USPS).

Items on backorder or pre-order will ship automatically when those items arrive at our warehouse. Each PRE-ORDERED item has an estimated date the item will arrive at our warehouse. Sometimes the date changes due to manufacture delays that are beyond our control. Arrival times vary for all pre order or "Coming Soon" items.

We WON'T charge you twice for shipping out pre-ordered items if you have in stock items on the same transaction. Please note that after merchandise is received from the manufacturer, all backorders will take about one business day for processing prior to shipment.


You have up to 7 days to cancel a pre order and not be charged a $5 restocking fee.

Discount codes are sent to Deep Nerdd subscribers through email alerts. You might also find a discount code on our social media pages. If you have an issue with a discount code, send us an email to guestservice@deepnerdd.com BEFORE you place an order. We'll check to see if that code is still valid and if you're on our subscriber lists. Discount codes MUST be entered in checkout. There are NO double discounts. 

This means that your package is currently progressing in transit to the final destination. This does not indicate a physical location, nor does it indicate the package is physically moving. This term is simply used by courier systems to show general progression in the delivery.

Yes! Deep Nerdd sell electronic gift cards. Our gift cards can be used as payment towards future orders online and they NEVER expire. Once you purchase a gift card, you’ll receive an email with a unique gift code that can be used at checkout to redeem its value. If the gift card is for someone other than you, you must forward the email to that person so they can redeem the card.

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