Deep Nerdd Frequently Asked Questions:
- How do Pre Orders Work?
Deep Nerdd enables you to buy the hottest, in-demand items before their estimated release date. This is a plus for most collectors because once an item is announced, it may not even hit the shelves before it sells out. If you mix in stock & pre-order items in your cart, your order won’t ship till every item is in stock. We highly suggest in stock items get their own cart (order), so they ship sooner. Release dates are estimated, do change often and not Deep Nerdd's fault. We are at the mercy of the manufacture. If you cancel your pre-order, you will be charged a $5 non-refundable cancellation fee. Any questions, contact us first before placing an order.
- Do you sell Gift Cards?
Yes, we do! Our gift cards are sold in $25, $50, $100 and $200 denominations. They will be sent to the email address used at the time of the order. If the gift card is for someone else, we suggest you either print the email and hand it to them (maybe in a nice card) or forward the email to the recipient. The email will show the gift card account number and the amount that must be used at checkout. We do not have the option to look up gift card numbers once they've been sold for security reasons.
- What is your return policy?
You have 30 days to make a return. All returnable items must be in brand new condition, in its' original packaging, unopened and shipped back to us. Due to collectability, Hot Wheels, Match Box Cars, Funko POPS, Funko Sodas, Mystery Boxes, FiGPiNs, Lego and Final Sale items are not returnable or exchangeable. If you need a return label, please let us know. We will NOT reimburse you for shipping charges if you use your own label. Any reward points earned (if any) will also be refunded.
- How do you ship your orders?
We normally use UPS or USPS to ship orders. Items in stock are packaged and shipped within hours and shipped out the next business day. Orders normally take 5 to 8 business days to arrive to you. Pre-Ordered items are shipped when the items are released & in our warehouse. We ONLY ship out complete orders (when EVERYTHING in your cart arrives in our warehouse & in stock). We suggest not mixing in-stock items with pre-ordered items. At this time, we only ship within the United States but Canada is coming very soon.
- My order is missing. What should I do?
If you paid for Route Shipping Insurance with us, click this link Resolve Center (route.com).
If you did not buy shipping insurance from us, you must contact the carrier and fill out a claim. If your order was shipped using USPS, click this link USPS Lost Package - Find Post Office. If UPS was the carrier, use this link File a Claim | UPS - United States.
- How can I contact a Guest Service Associate?
You have a couple of choices. You may use the chat option (bubble) to leave us a message OR email us at email@example.com. Do not use our social media channels for a guest service issue. Our associates that can assist with these issues do not answer requests from social media.