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FAQs

Deep Nerdd Frequently Asked Questions:

What shipping carriers do you use and how long does it take to ship out?
Do you take pre-orders for upcoming Funko POPs and FiGPiNs?
When will my merchandise ship if I place an order with backordered or pre-ordered items?
Is it possible to chat with Guest Service?
What is your return policy?
I have a problem with my discount code or I forgot to enter it?
Do you sell gift cards?

We normally use UPS or USPS based on the location of the delivery. Orders are packaged within hours and normally sent out the same day. You'll receive an email along with a tracking number so you know the order is on it's way and when you could expect it to be delivered. Orders normally take 3 to 7 business days.

Yes! We do pre-orders on upcoming Funko POPS!, FiGPiNs and other popular items coming out within the next month or so. Sometimes, the best way to make sure you get these hot items is to pre-order them in advance before they sell out.  

Items on backorder or pre-order will ship automatically when those items arrive at our warehouse. Each PRE-ORDERED item has an estimated date the item will arrive at our warehouse. Sometimes the date changes due to manufacture delays that our beyond our control. Arrival times vary for all backordered or "Coming Soon" items. We WON'T charge you twice for shipping out pre-ordered items if you have in stock items on the same transaction. Please note that after merchandise is received from the manufacturer, all backorders will take about one business day for processing prior to shipment

Absolutely! You may call us at (248) 742-7548 and leave us a message or use Facebook messenger. The BEST way to reach us is to email us anytime at guestservice@deepnerdd.com. We will be able to answer any questions you may have on Funko POPs, Classic Toys, FiGPiNs, shipping and more. 

Our 2nd most frequently asked question. Deep Nerdd's return policy is pretty great! You have 30 days from the time the item is delivered to you to make returns. All items MUST be in brand new condition with it's original packaging and accessories intact, unopened and shipped back to us. Due to collectibility, Funko POPs, Funko Mystery Boxes, Lego sets, Lego minis, Wacky Packages and Rare Treasures are NOT returnable. Once we receive and inspect the items, we will refund the credit card or PayPal account. If credit cannot be refunded to your credit card account, a store credit will be issued. We cannot guarantee refunds for returns sent via a non-trackable method. 

V.I.N. (Very Important Nerdd) discount codes are sent to Deep Nerdd subscribers through email alerts. You might also find a discount code on our social media pages. If you have an issue with a discount code, send us an email to guestservice@deepnerdd.com. We'll check to see if that code is still valid and if you're on our subscriber lists. Codes from social media MUST be entered in checkout. There are NO double discounts. 

Yes! Deep Nerdd sell electronic gift cards. Our gift cards can be used as payment towards future orders online. Once you purchase a gift card, you’ll receive an email with a unique gift code that can be used at checkout to redeem its value. If the gift card is for someone other than you, you must forward the email to that person so they can redeem the card.

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